Enhancing quality of integrated management system following standards – Oriented TQM

Dao Van HungManager of Quality Division - Petrolimex Saigon
01:24' PM - Thursday, 04/12/2014

After 15 years of applying the ISO standards, Petrolimex Saigon has been the integrated system to manage quality – safety – occupational health and environment (has been called shortly QSHE) following to ISO 9001:2008; ISO 14001: 2004; OHSAS 18001:2007 and ISO/IEC 17025:2005. Up to now, this management system is becoming one of the tools for production and operataion management activities of company. And this is also the encouragement achievement of Petrolimex Saigon to be performed by strongly commitment of leaders from Head Office to subsidiaries who have mobilized and attracted involvement of employees as well as determination of staffs in implementing process.

General view of the meeting

On December 4th 2014, Petrolimex Saigon organized on the periodical the management review meeting of quality management systems which has been chaired by Chairman of Quality and Risk Management Council - Petrolimex Saigon Deputy Director Nguyen Van Canh in order to summarize, analyse, audit the results and the actual state of quality management; giving some problems which need to be continued improvement and innovation to integrate and enhance quality of systems – Oriented TQM.

Chairman of Quality & Risk Management Council – Petrolimex Saigon Deputy Director Nguyen Van Canh chairing at the meeting

1) Maintaining certification activities following to standards:

Petrolimex Saigon has maintained the effectiveness of continuity certifications to be approved by Bureau Veritas Certification (BVC) and Bureau of Accreditation Vietnam (VILAS) in accordance with the requirements of ISO 9001, ISO 14001, OHSAS 18001 and ISO/IEC 17025 standards. Nearly, Vietnam Certification Centre (QUACERT) has audited and issued the certification of E5 Bio-Fuel mixture to sell in the market since November 26th 2014.

Standing Quality & Risk Management Council – Quality Division Manager Dao Van Hung reporting the quality activities of 2014

2) Improving quality of services, enhancing satisfaction of customers:

In 2014, Petrolimex Saigon upgraded, standardized and issued the process of customer satisfaction measurement to apply for the overall company. At the same time, setting up service quality standards to commit implementation and to be used to measure satisfaction of customers (customer audit).

Members of Quality & Risk Management Council speaking at the meeting

Sales Department

Pham Binh Duong

Petroleum Technique Department Manager
Dinh Tan Loi
Commercial and Engineering Services Enterprise
Deputy Director

Doan Quoc Tuan

Petrolimex Saigon has organized the satisfaction survey about service quality for retail customers at Petroleum Retail Station System directly under Petroleum Retail Enterprise. Its general satisfaction result has achieved 97%, 100% all customers have been surveyed to distinguish Petroleum Stations of Petrolimex Saigon with the others, etc … From this survey result, Petrolimex Saigon has planned to improve and enhance service quality in order to create the trade space “Civilization – High Class – Friendly” at Petroleum Retail Station System on early June 30th 2015.

3) Developing 5S tool to improve the work environment:

Petrolimex Saigon has finished to issue 26 standards of 5S to apply for 100% sectors in the overall company. Maintaining to check 5S practice at quarterly intervals, the result of pictures has been communicated widely on the internal network of our company.

Members of Quality & Risk Management Council speaking at the meeting

Adminstration Department

Luong Viet Kien

Nha Be Oil Terminal
Deputy Director

Nguyen Tien Quang

Petroleum Retail Enterprise
Deputy Director
Pham The Hung

After four applying years, 5S practice has been developed from Head Office to subsidiaries, changing the style of working for employees in keeping cleanly, orderly and scientific at the workplace. Especially, company’s image is more and more advanced, contributing to reinforce the trademark’s prestige, becoming a place to put the belief of customers, etc…

4) Improving quality of communication:

Petrolimex Saigon has developed to apply eoffice management software – PSE (replacing STM) since August 1st 2014. Communication systems between different depatments/divisions in the overall company become quickly, timely, accurately and strengthening the secret of information.

Members of Quality & Risk Management Council speaking at the meeting
ERP Division
Nguyen Thi Thu
Legal and Inspection Department
Dinh Van Tien
Technical Safety & Environment Dept
Do Kim Ma

5) Developing operation and management tool through a set of objectices – KPIs; organizing internal audits, certification body’s audits and customer’s audits; maintaining management reviews at intervals; maintaining the activities of quality team at intervals; organizing the quality training courses; mobilizing Petrolimex Saigon Prize – PSG (Productivity – Safety – Green) to commend outstanding individuals in quality activities, etc ...

With the change of management methods from experience into modern and professional, Petrolimex Saigon has been improving continuously to implement commitments for customers with the best service quality, protecting environment, ensuring absolutely safety in all production and operation management activities of company, implementing the transparency and open processes to ensure in accordance with the requirements of law, State and Petrolimex Group in order to maximize the economic effectiveness and minimize the risks.


  1. Maintaining the effectiveness of certifications following to ISO standards (9001, 14001, 17025 and 18001) and the certification of E5 Bio-Fuel mixture.
  2. Continuing to improve and upgrade documentation system as well as adjusting sales processes to ensure in compliance with Decree No. 83/2014/ND-CP, Circular No. 38/2014/TT-BCT and new regulations of Petrolimex Group.
  3. Upgrading 5S Standards to create the trade space “Civilization – High Class – Friendly” at Petroleum Retail Station System.
  4. Measuring customer satisfaction; establishing service quality standards in petroleum retail franchise.
  5. Setting up a set of KPI indicators to be connected with regulations of salary/bonus, applying them in the overall company.
  6. Maintaining internal audits; implementing the corrective – preventive actions for nonconformities .
  7. Developing the risk management program to meet the requirements of ISO 31001.
  8. Organizing the quality conference of 5 years (period 2010 – 2015), orienting the next stage (2016 – 2020).
  9. Strengthening to communicate in quality – safety – occupational health – environment activities.
  10. Awarding PSG Prizes to commend outstanding individuals in quality – safety – environment activities; especially, responding 40th Foundation Day Anniversary.
Cơ quan chủ quản: Ủy ban Quản lý vốn Nhà nước tại doanh nghiệp (CMSC) Chịu trách nhiệm quản lý nội dung: Ông Nguyễn Quang Dũng - Phó Tổng Giám đốc Địa chỉ: Số 1 Khâm Thiên, Đống Đa, Hà Nội - ĐT: (024) 3851-2603 - Fax: (024) 3851-9203 – Email: banbientapweb [@] petrolimex [.] com [.] vn